FAQ
What is Medkit?
Medkit is a monthly gaming mystery box filled with awesome gaming-related items. Each box is carefully curated to bring excitement to gamers, with collectibles, accessories, and surprises that elevate your gaming experience.
How does it work?
Each month, we release a brand-new mystery box. You can either purchase a one-time box or subscribe to receive a box every month automatically. Subscribers get the first look at new boxes and may receive exclusive items.
What comes in the box?
Every Medkit box contains a variety of gaming items. This could include collectibles, accessories, apparel, gear, and more. We aim to surprise and delight with every box, and you’ll never know exactly what’s inside until it arrives!
Is there a chance of winning a bigger prize?
Yes! Every month, there’s a 1-in-200 chance of receiving a Mega Prize in your box. The Mega Prize is worth between $100 and $500, making your gaming experience even more thrilling!
How much does it cost?
You can choose from two options:
- One-time purchase: 44.99, Buy a single box without commitment.
- Subscription: 39.99, Sign up to receive a new box every month.
Pricing for both options can be found on our website, and subscribers receive additional perks!
Can I cancel my subscription?
Yes, you can cancel your subscription at any time by logging into your account. There are no cancellation fees, but please note that if a charge has already been processed for the month, you will still receive that box.
When will I receive my box?
Boxes are shipped out around the middle of each month. Shipping times may vary depending on your location. You’ll receive a tracking number once your box has been shipped.
What is your return policy?
Due to the mystery nature of our boxes, we do not accept returns or offer refunds. However, if you receive damaged or defective items, please contact our customer service team within 7 days of receiving your box, and we’ll be happy to assist you.
How do I contact customer support?
If you have any other questions or need help, feel free to reach out to our support team at medkitmysteryboxes@gmail.com, and we’ll be happy to assist you.
What happens if my box is returned due to an invalid address?
If your box is returned to us due to an invalid or incorrect shipping address, or if it is lost due to an incorrect address provided at checkout, you will be responsible for the reshipment costs. Please double-check your shipping details during checkout to ensure a smooth delivery. We are not liable for any lost or undelivered boxes resulting from incorrect address information.
Do the boxes sell out?
Yes, our boxes often sell out quickly due to high demand! Subscribing ensures that you won’t miss out on the current month’s design, as subscribers are guaranteed a box every month. If you're a one-time buyer, we recommend purchasing early to secure your box before it sells out.